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Last updated: 16th January 2024
Hello, welcome to the Kenja Privacy Notice. This is where we tell you how we process and protect your data and how we respect your privacy.
This notice applies to the following people: anyone who is a Kenja user, customer or subscriber, or just anyone who is visiting our website, Kenja.io (“Website”). Please make sure you check this notice and if you don’t agree with it, then (although we hate to turn you away) you shouldn’t use our website or services we offer via our website (“Services”). This is because by accessing or browsing our website, or using any of the Services we provide, you confirm that you have read, understood and agreed to this.
Alternatively, feel free to email us at hello@kenja.io if you have questions or concerns.
We may update our Privacy Notice from time to time. Any changes we make will be posted on this page and, where appropriate, we will send you an email to confirm the changes as well.
We are registered as a Limited company in the UK and refer to ourselves in the first person (“we”, “our”, “us”) throughout this notice.
Personal information is the term we use to describe information which we collect, and which can be used to personally identify someone. For example, a name, a personal address or even an IP address.
Here is a list of the types of personal data we collect:
Information you give to us (e.g. on contact forms, when signing up, your company marketplace profile in Kenja, your personal profile in Kenja, questionnaires)
This is essential information for us to provide the best service we can to you. If you ask us to delete it, it’s possible we may no longer be able to provide our services to you.
Information we collect automatically when you visit our Website
We keep this information anonymous as much as possible to protect your privacy. Your company will remain anonymous in the marketplace until you request or accept a connection request from another organisation.
Information we receive from other sources.
We only ever use your information in line with data protection laws – in particular, the EU General Data Protection Regulation, otherwise known as the GDPR. We will only use your personal data if we have a lawful basis to do so. Under the GDPR we’ll never use your data without a specific purpose.
Here are the specific reasons we process your personal information and the legal basis for which we use your information:
Processing Purpose: | Legal Basis: |
To allow you to access and use our Services or our Website or to register for an account; For marketing, advertising and promotional purposes; | Consent – you have given clear consent to us to process your personal information for a specific purpose. With your consent only, to contact you (including by email or post) with information about our products and services which either you request, or which we feel will be of interest to you. |
To provide you with the information, products and services that you request from us; To notify you about changes to our products and services and to keep you informed about our fees and charges; | Our contract – processing your personal information is necessary for a contract you have with us, or because we have asked you to take specific steps before entering into that contract. |
For improving and maintaining our website, preparing reports or compiling statistics in order to improve our services; | Legitimate interests – processing your personal information is necessary for our legitimate interests or those of a third party, provided those interests are not outweighed by your rights and interests. |
We may share your personal information with the following categories of third parties, including:
If we share your personal information to third parties, they will only legally be able to use it for the purpose of providing services to us. We make sure that third parties we share personal information with follow equivalent privacy and security procedures to our own to protect your information.
We may anonymise and aggregate your data to create health reports and statistics. This may be used for marketing or shared with third parties for purposes of academic research.
Finally, we may also disclose your personal information to third parties in certain exceptional circumstances as follows:
Except for what is written in this notice, we will never share any of your personal information to any third party without notifying you and/or getting your consent. If you do consent and later change your mind, you can remove consent and therefore our permission to use this information. See below for your rights to withdraw consent.
We store personal information for as long as you use the Services we provide and until you either unsubscribe to the communications or opt out by contacting us at hello@kenja.io.
You can choose not to provide us with personal data
If you choose to do this, you can continue to visit our website and browse its content, but we won’t be able to provide you with services, even if you have already paid for them.
You can turn off cookies in your browser settings
If you turn off cookies, you can continue to visit our website and browse its content, but our online services might be less effective.
You can choose for us not to use your personal information for marketing
We will request your consent to do this, but you can choose to refuse your consent. If you have given your consent and want to retract it later, then you can either unsubscribe to the communications or opt out by contacting us at hello@kenja.io.
Rights:
You can contact us by email at hello@kenja.io at any time, to request that we:
You have the right to withdraw your consent in relation to us processing your special categories of personal data (as mentioned above) at any time. You can do this by contacting us through online chat or via hello@kenja.io.
If you withdraw your consent to us processing your personal data, especially the special categories above, this will mean that we are unable to provide our Services to you and may mean that we have to terminate any Subscription, close any Brand Account or remove access to certain or all Services in accordance with our Kenja Customer Terms of Service, that you can find here.
The personal data we collect is processed at our offices in London and in any data processing facilities operated by the third parties. Technology businesses often use third parties to help them host their application, communicate with customers, power their emails etc. We carefully vet any services we use to ensure they adhere to high standards of security and privacy.
When we do this, sometimes it is necessary for us to share your data with them in order to allow these services to work. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy notice.
Below is a list of the main third-party providers we use:
If we transfer or store your information outside of the EEA, then we will take steps to inform you of this by outlining it in our Privacy notice and taking all reasonable precautions to ensure privacy rights continue to be protected.
Our responsibility to you
At Kenja, we have physical, electronic and managerial procedures in place to protect and secure the information we collect. We are committed to protecting personal information from loss, misuse, disclosure, alteration, unauthorised access and destruction and we take all reasonable precautions to safeguard the confidentiality of personal information.
We make every effort to protect your personal information. However, there is always an inherent risk, beyond our control, in sending information over the internet. If we do ever encounter any online data breaches, we commit to taking prompt action to resolve the situation to protect your information.
We use Stripe for payment transactions and so do not hold payment or payment card data.
Your responsibility to us
Where we have given you (or where you have chosen) a password which enables you to access your online account, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
You may also be subject to our Kenja Customer Terms of Service found here.
Our Website may, from time to time, contain links to websites operated by third parties. This Privacy notice only applies to the personal information that we collect through this Website and we cannot be responsible for personal information collected and stored by third parties. Third party websites have their own terms and conditions and privacy notices, and you should read these carefully before you submit any personal information to these websites. We don’t endorse or accept any responsibility for the content of those third party websites or third party terms and conditions or notices.
Some pages on our Website use cookies, which are small text files placed on your device (such as your computer, tablet or mobile phone) when you visit our Website. We use cookies in order to offer you a more tailored experience in the future, by understanding and remembering your particular browsing preferences.
What are cookies?
For more information, please see www.allaboutcookies.org.
What types of cookies do we use?
How can I manage or disable cookies?
Questions, comments and requests about this privacy notice or how we collect, use or store your personal information are welcomed and should be emailed to hello@kenja.io.
If you believe we have breached your rights, you can make a complaint to the UK Information Commissioner’s Office (https://ico.org.uk) or seek remedy through your local courts if you believe your rights have been breached.
This privacy notice was last updated on 16th January 2024, but we may update it at any time.